John drove home from a business conference, his mind awhirl with thoughts and images. He’d just attended a presentation on customer experience design and management, and the speaker had painted a compelling picture of how important and transformative customer experience design could be for a business. But the talk had focused on business-to-consumer (B2C) examples, […]
The post B2B Customer Experience Management: What Makes It Different appeared first on Jacquette Consulting | Customer experience (CX) designers, custom software developers.